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Privacy Policy

Last Updated: July 2026

At Hotel Kooler Inn (https://www.hotelkoolerinn.com), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or stay at our hotel.

Information We Collect

We may collect and process the following categories of personal data:

  • Personal Identification Details: Full name, nationality, passport or identity card number.
  • Contact Information: Email address, phone number, and mailing address.
  • Booking & Stay Details: Check-in/check-out dates, room preferences, special requests, and payment details.
  • Technical Data: IP address, browser type, device information, and browsing patterns collected via cookies when you use our website.

How We Use Your Information:

We use your information for legitimate business and operational purposes, including:

  • Processing and confirming room reservations and managing your stay.

  • Communicating with you regarding your booking status, pre-arrival instructions, or customer service inquiries.

  • Complying with legal obligations, such as recording guest registries for local authorities and collecting the Malaysian Tourism Tax.

  • Improving our website functionality, security, and user experience.

Data Sharing and Disclosure:

We do not sell, trade, or rent your personal data to third parties. We may share your data only with:

  • Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or managing our reservation system (bound by confidentiality obligations).
  • Legal Authorities: Government, law enforcement, or regulatory bodies when required by Malaysian law or legal processes.

Data Security:

We implement appropriate administrative, technical, and physical security measures—including secure servers, restricted access, and encrypted protocols—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies Policy:

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your individual browser settings, though doing so may affect certain interactive features of our website.

Your Rights:

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights or if you have any questions regarding your data, please contact us at:

Changes to This Policy:

We may update this Privacy Policy from time to time to reflect operational shifts or legal updates. Any revisions will be posted directly on this page with an updated revision date.